Our products are non refundable. We only replace the same item when the customer receives damaged item or stained item. Unboxing video is required to make replacement arrangements for damaged items. Please email at pookyjewels1@gmail.com

Most of our pieces are anti tarnish and waterproof, 18k gold plated. We still emphasis on taking jewellery care. Please read Jewellery care section for long lasting jewellery pieces. This only applies to our 18k gold plated and stainless steel pieces.

We also sell fashion jewellery which is not for daily wear, which is not water proof. It is great for party wear and show off your Pooky Pieces.

We try our best to ship within 2 to 4 days. The delivery should take 4 to 5 business days after dispatch.

Our website is very user friendly. Once you are ready to pay, you will received six digit code on your phone and you can proceed with payment.